Salesforce API is down

Incident Report for Chili Piper

Resolved

Salesforce confirmed that the intermittent issue was caused by a third-party DNS provider. We are not seeing any other issues and Chili Piper loads as expected, so this incident is considered closed. Should you still see issues logging into SF, please try the workaround they advised here: https://trailblazer.salesforce.com/issues_view?id=a1p4V000001pvYaQAI

Posted Jul 22, 2020 - 09:15 UTC

Monitoring

The Salesforce login & integrations issues have been resolved by Salesforce and Chili Piper is working as expected, we are monitoring.

Posted Jul 22, 2020 - 08:36 UTC

Update

Salesforce identified the issue as occurring intermittently for a subset of customers in the APAC and NA region. Their team is investigating - https://status.salesforce.com/generalmessages/510.

We will keep updating you with the latest info.

Posted Jul 22, 2020 - 07:07 UTC

Identified

Salesforce is experiencing issues and logging in via Chili Piper & creating leads and events are affected. We are investigating.

Posted Jul 22, 2020 - 06:37 UTC

This incident affected: Booking - expand for components (Dashboard, Instant Booker, Instant Booker Chrome Extension) and Salesforce API.