All Systems Operational

About This Site

This is Chili Piper's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Chili Piper, don't hesitate to get in touch with us at support@chilipiper.com and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Booking - expand for components Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Instant Booker ? Operational
90 days ago
100.0 % uptime
Today
Booking Links ? Operational
90 days ago
100.0 % uptime
Today
Instant Booker Chrome Extension ? Operational
90 days ago
100.0 % uptime
Today
Calendar events ? Operational
90 days ago
100.0 % uptime
Today
Email notifications & alerting Operational
90 days ago
100.0 % uptime
Today
ChiliCal Extension and ChiliCommand Operational
90 days ago
100.0 % uptime
Today
Demand Conversion Platform (Fire) Operational
90 days ago
99.99 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Distro ? Operational
90 days ago
100.0 % uptime
Today
ChiliCal Operational
90 days ago
100.0 % uptime
Today
ChiliCal Scheduler (Handoff) ? Operational
90 days ago
100.0 % uptime
Today
Concierge Routing Operational
90 days ago
99.98 % uptime
Today
Admin Center / Internal Assets Operational
90 days ago
99.99 % uptime
Today
Google Cloud Storage Operational
Google Cloud DNS Operational
Salesforce API Operational
Google Calendar Operational
Zoom Web Portal Operational
Zoom Meetings Operational
Salesforce USA1 Operational
HubSpot CRM API Operational
Google Cloud Platform Identity & Access Management Operational
Microsoft Azure Services Operational
90 days ago
100.0 % uptime
Today
Microsoft Office/O365 Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 15, 2025

No incidents reported today.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025
Google service failure - Events not created on Calendar
Postmortem - Read details
Nov 12, 14:50 UTC
Resolved - Our team identified that the issue was related to a deployment of our integration services at approximately 15:32 EST (20:32 UTC) for an incident span of approximately 2 hours.

We rolled back the deployment and this resolved the issue, and we saw error rates drop to zero.

It is likely that any meetings booked during this time may have been impacted where no Google calendar event was created in its place.

We strongly recommend manually creating these events if they're identified in the meantime rather than waiting on a replay action (if this is possible from our end) as this will ensure that all parties have the most up-to-date calendar appearance, and ensures prospects receive meeting invites.

Apologies for the disruption this may have caused.
Nov 11, 22:46 UTC
Investigating - Our team has received reports and has found evidence that in many cases the Google calendar service is not creating Events on the calendar. This appears to be a wide-spread issue, but does not appear to impact all meetings booked.

We are investigating the root cause of this issue now and will provide recommendations once we discover more about the circumstances of this issue.
Nov 11, 22:01 UTC
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Workspaces and licenses are not loading to Admins
Resolved - We have observed that our payment processor's API is stable again. Workspaces, licenses, and product-related menus should be available in-app again.

Since the issue occurred outside our ecosystem, we are still waiting to hear more details about the root cause from our payment processor team.

On our end, we have already started coordinating efforts to better handle third-party outages, aiming to prevent any interruptions to our workflows and license access in such occurrences.
Nov 7, 15:50 UTC
Identified - The issue appears to be related to our payment processor, whose own API is erroring. As we access this API for workspace-related data, such as licenses and even product access within the app, this causes the pages to become unresponsive.

We have already escalated this to their team with high priority, who have already acknowledged the issue. We will send more updates as available.
Nov 7, 14:54 UTC
Update - We are continuing to investigate this issue.
Nov 7, 13:57 UTC
Investigating - Our team started investigating an issue where Workspaces and licenses are not loading for Admins. As a side effect, some products may appear inaccessible within the app.

This only affects the internal Admin Center and product-related menus within the app. It does not impact products or functionality, including booking or routing.

We will keep this page updated once we have more updates.
Nov 7, 13:56 UTC
Nov 6, 2025
Degraded Performance on Salesforce actions
Resolved - Our teams reported that the consumption should be back to normal. You should notice previously delayed Salesforce actions being marked as Successful, and new ones should be processed within our standards.

Over the past few days, the system reached a critical load level that exposed a performance bottleneck in our Salesforce data processing. After thorough analysis, we identified and resolved the issue, restoring normal operation and improving overall throughput.

We are continuously improving our systems and infrastructure to process customer data more efficiently and reliably. As data volumes increase, we regularly adjust configurations and upgrade underlying tools and libraries to maintain stable performance.

If you still notice any unexpected behavior, please report it to support@chilipiper.com for further analysis.
Nov 6, 19:58 UTC
Monitoring - The service responsible for processing Salesforce actions is currently experiencing degraded performance, which can cause delays on the following related Salesforce actions: Create Event, Create or Update Record, Update Owner, Add to Campaign, and Update Field. You may see your Salesforce actions as "Pending" or "In progress".

The booking/scheduling process and apps are not affected, meaning meetings should be booked normally.

Our teams are currently working to mitigate delays, and we will keep you informed once we have more updates.
Nov 6, 17:59 UTC
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

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