All Systems Operational

About This Site

This is Chili Piper's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Chili Piper, don't hesitate to get in touch with us at support@chilipiper.com and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Booking - expand for components Operational
90 days ago
99.94 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Instant Booker ? Operational
90 days ago
99.96 % uptime
Today
Booking Links ? Operational
90 days ago
100.0 % uptime
Today
Chrome Extension ? Operational
90 days ago
99.71 % uptime
Today
Calendar events ? Operational
90 days ago
100.0 % uptime
Today
Email notifications & alerting Operational
90 days ago
100.0 % uptime
Today
Demand Conversion Platform Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Distro ? Operational
90 days ago
100.0 % uptime
Today
ChiliCal Operational
90 days ago
100.0 % uptime
Today
Concierge Routing ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Storage Operational
Google Cloud DNS Operational
Salesforce API Operational
Google Calendar Operational
Zoom Web Portal Operational
Zoom Meetings Operational
Salesforce USA1 Operational
HubSpot CRM API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 25, 2024

No incidents reported today.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Issue Identified with Google Chrome Extension (Version 13.0+)
Resolved - The Legacy Instant Booker Chrome Extension has been published to the Chrome Webstore and has resolves this issue. The version of the latest extension should be 3.0.5566.

If you continue to have issues ensure that:

1) You are logged into Chili Piper
2) You have reinstalled the Chrome Extension
3) Refreshed the app you are using, ie: Gmail.

For further issues, please reach out directly to support@chilipiper.com for additional support.
Oct 17, 13:12 UTC
Monitoring - For customers on our Demand Conversion Platform, the fix has been deployed for our ChiliCal Co-Pilot app and will be working as expected across all apps. Please be sure to update to version 1.308 to get this fix.

Our legacy Instant Booker app is still waiting to be published, but we expect this to be fully resolved by tomorrow. In the meantime, please utilize the workarounds we have provided in order to open Instant Booker. We will provide an update once this is deployed to customers as well.
Oct 16, 23:51 UTC
Update - As a quick update, we are still waiting on our app getting published to the webstore, but the fix was confirmed to work in our QA testing. Thank you for your continued patience!

In the meantime, if you are a Salesforce admin you may want to consider adding a custom button to launch Chili Piper on various records within Salesforce which has benefits even after the issue is resolved. You can find instructions on setting this up here:
https://help.chilipiper.com/hc/en-us/articles/360053021734-Instructions-for-adding-Custom-Button-in-Salesforce-to-Book-Meetings
Oct 16, 22:36 UTC
Update - Our team has identified the root cause of the issue and a new version of the extension was submitted to the Google webstore where it should publish to all customers soon.

As mentioned previously as a workaround you can continue to use Instant Booker/Handoff by pasting the prospect’s email address directly into https://apps.chilipiper.com/meetings/instant-booker.
Oct 16, 20:18 UTC
Identified - We have identified an issue affecting our Google Chrome extension users, specifically those using version 13.0 and above. Our engineering team is actively investigating the root cause and working diligently to implement a resolution. We understand the impact this may have on your experience and are committed to resolving the issue as quickly as possible.

We will provide updates as soon as more information becomes available.

As a temporary workaround, you can continue to use Instant Booker/Handoff by pasting the prospect’s email address directly into https://apps.chilipiper.com/meetings/instant-booker.

Thank you for your patience and understanding.
Oct 16, 16:57 UTC
Oct 16, 2024
Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Form submissions not triggering Concierge in legacy
Resolved - Chili Piper experienced an incident as a result of a service migration that impacted the ability to load Chili Piper's Concierge snippet (marketing.js) in our classic UI / legacy product.

Only a subset of around 200 customers were impacted, with no "Demand Conversion Platform" Concierge customers included. This did target both production and sandbox accounts.

The impact was that when customers filled out an online form connected to Concierge, Chili Piper would not have presented an option to book a time. Effectively, these prospects would act as though they were disqualified but may not show up in your Concierge reporting.

In the developer console, a "500 (Internal Server Error)" error would have been shown.

The incident was resolved at approximately 9:00am EDT for all customers when the migration service was rolled back. It cannot happen again as it would require a manual intervention in order to initiate the migration service from this point forward.
Oct 11, 09:00 UTC
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