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This is Chili Piper's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Chili Piper, don't hesitate to get in touch with us at support@chilipiper.com and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Booking - expand for components Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Instant Booker Operational
90 days ago
100.0 % uptime
Today
Booking Links Operational
90 days ago
100.0 % uptime
Today
Instant Booker Chrome Extension Operational
90 days ago
100.0 % uptime
Today
Calendar events Operational
90 days ago
100.0 % uptime
Today
Email notifications & alerting Operational
90 days ago
100.0 % uptime
Today
ChiliCal Extension and ChiliCommand Operational
90 days ago
100.0 % uptime
Today
Demand Conversion Platform (Fire) Operational
90 days ago
99.99 % uptime
Today
Chat Operational
90 days ago
99.98 % uptime
Today
Distro Operational
90 days ago
100.0 % uptime
Today
ChiliCal Operational
90 days ago
100.0 % uptime
Today
ChiliCal Scheduler (Handoff) Operational
90 days ago
100.0 % uptime
Today
Concierge Routing Operational
90 days ago
100.0 % uptime
Today
Admin Center / Internal Assets Operational
90 days ago
100.0 % uptime
Today
Google Cloud Storage Operational
Google Cloud DNS Operational
Salesforce API Operational
Google Calendar Operational
Zoom Web Portal Operational
Zoom Meetings Under Maintenance
Salesforce USA1 Operational
HubSpot CRM API Operational
Google Cloud Platform Identity & Access Management Operational
Microsoft Azure Services Operational
90 days ago
100.0 % uptime
Today
Microsoft Office/O365 Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 13, 2026

No incidents reported today.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Salesforce connectivity issues
Resolved - The retroactive update has been completed, and all accounts should properly be in a connected status at this time.

We do have a retry mechanism that will automatically re-attempt CRM Actions in Salesforce if they had been previously unsuccessful in most cases.
Apr 8, 20:38 UTC
Identified - We have deployed a fix for the Salesforce connectivity issues. We will also apply a retroactive update to proactively reestablish the Salesforce connection for affected tenants. The ETA for completion is approximately 30 minutes.

In the meantime, if you see your Salesforce connection status currently set to "In Trouble," you can also have the integration user reconnect to Salesforce in the admin center, which will resolve the problem immediately.
Apr 8, 20:01 UTC
Investigating - We see some customers have connectivity issues with Salesforce CRM. In the app, it will display "In Trouble" status when it is not connected.

All CRM functionality, such as Contact/Account routing, email lookups, and rules logic may not work correctly while this is the status.

We are internally working to reestablish the connection for affected customers, but in the meantime, if you see "In Trouble" or "Disconnected" status in the Admin Center's Integrations page, please try reconnecting to Salesforce from the appropriate integration user's Salesforce account, which should restore the connection.

More updates to be shared soon.
Apr 8, 19:29 UTC
Apr 7, 2026
Chili Piper legacy app deleted from HubSpot
Resolved - Heads up: Chili Piper has officially deprecated our Legacy service from the HubSpot Marketplace. This legacy app was retired last year and is no longer in use.

There is no impact to any functionality or connectivity on the current Fire / Demand Conversion Platform. However, the removal may have triggered some automated emails that lack context.

You may have received messages such as:

Chili Piper Scheduling deleted by provider
Log in with HubSpot deleted by provider
Chili Piper - Legacy deleted by provider

These notifications can be safely ignored with no further action required.

Note: You may have received these emails even if you're currently on Salesforce, if your account was ever connected to HubSpot in the past. This does not mean you are currently connected to HubSpot.
Apr 7, 19:38 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Salesforce connectivity issues
Resolved - We’ve implemented a retroactive update that ensures tokens remain valid for all tenants that were previously showing an "InTrouble" status. At this time, all tenants are now reflecting as properly connected, aside from any unrelated pre-existing issues (e.g., invalid permissions, invalid users, or previously disconnected accounts).

Please note that CRM actions occurring between approximately 13:00 UTC and 20:00 UTC may have failed to create or update as expected. Our retry system is actively working to replay these events, and we expect the majority to be successfully recovered.

We’ve identified the underlying root cause as a recent change to credential retrieval that was deployed earlier this morning. This issue was not detected by our internal monitoring systems, and we are incorporating this gap into our ongoing efforts as we finalize a complete fix.

We will continue monitoring and provide further updates as needed.
Apr 2, 20:18 UTC
Monitoring - A fix has been deployed, and we are not seeing any additional increase in disconnections. We will continue to monitor this to ensure the issue is resolved, and we may be able to retroactively repair the connection status rather than requiring anyone reconnect.

However, if you see your Salesforce connection status currently set to "In Trouble" you can also have the integration user reconnect to Salesforce in the admin center and this too will resolve the problem immediately.
Apr 2, 19:56 UTC
Identified - We’ve identified several potential root causes and are beginning to roll back the impacted services. We’ll be closely monitoring the system to confirm that these changes produce the expected improvements.

At this time, we are still seeing an increase in disconnected customers. We’re actively working to assess the full scope of impact and will communicate directly with affected customers as soon as we have clearer visibility.

We’ll continue to share updates as we learn more.
Apr 2, 18:49 UTC
Investigating - We see some customers have connectivity issues with Salesforce CRM. In the app it will display "In Trouble" status when it is not connected.

All CRM functionality, such as Contact/Account routing, email lookups, and rules logic may not work correctly while this is the status.

If you see "In Trouble", or "Disconnected" status, please try reconnecting Salesforce from the appropriate integration user's Salesforce account, which should restore the connection.

At this time, we are unsure if the In Trouble status is a result of the Salesforce Core Services outage they are experiencing, but this is something we are considering and are investigating.
Apr 2, 17:30 UTC
Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

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