All Systems Operational

About This Site

This is Chili Piper's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Chili Piper, don't hesitate to get in touch with us at support@chilipiper.com and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Booking - expand for components Operational
90 days ago
99.98 % uptime
Today
Dashboard ? Operational
90 days ago
99.9 % uptime
Today
Instant Booker ? Operational
90 days ago
100.0 % uptime
Today
Booking Links ? Operational
90 days ago
99.98 % uptime
Today
Instant Booker Chrome Extension ? Operational
90 days ago
100.0 % uptime
Today
Calendar events ? Operational
90 days ago
100.0 % uptime
Today
Email notifications & alerting Operational
90 days ago
100.0 % uptime
Today
ChiliCal Extension and ChiliCommand Operational
90 days ago
100.0 % uptime
Today
Demand Conversion Platform (Fire) Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Distro ? Operational
90 days ago
100.0 % uptime
Today
ChiliCal Operational
90 days ago
100.0 % uptime
Today
ChiliCal Scheduler (Handoff) ? Operational
90 days ago
100.0 % uptime
Today
Concierge Routing Operational
90 days ago
100.0 % uptime
Today
Google Cloud Storage Operational
Google Cloud DNS Operational
Salesforce API Operational
Google Calendar Operational
Zoom Web Portal Operational
Zoom Meetings Operational
Salesforce USA1 Operational
HubSpot CRM API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Final database upgrade maintenance - downtime expected Apr 27, 2025 07:00-11:00 UTC

We will be upgrading databases for all Demand Conversion Platform (Fire) services at this time, and downtime is expected. We are going to perform scheduled maintenance in advance of this to reduce the amount of downtime resulting from this upgrade.

This is the final maintenance routine expected for this upgrade process.
Posted on Apr 16, 2025 - 13:06 UTC
Apr 24, 2025

No incidents reported today.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 07:00 UTC
Scheduled - We will be undergoing scheduled maintenance at this time for our Demand Conversion Platform (Fire) services, however no downtime is expected.
Apr 16, 13:01 UTC
Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
[Outlook] Users receiving old notifications of reschedules, cancelations
Resolved - Our engineers identified an issue that caused our system to stop tracking changes made to calendar invites by customers in Outlook.

Fixing the bug, and triggering a re-sync of the services caused all of these previous updates to trigger finally, even if they were severely outdated or days old.

Although this would have caused a flood of notifications, this would be a one-time side effect of fixing the underlying bug, and is actually indicating that those users who received the notifications are now in a good state.

This could have impacted all forms of notifications including reschedules, cancelations, invitations, reminders, and so forth.

It only impacted customers connected with Outlook.

The issue is already resolved to prevent it from continuing, but old notifications may still be making their way through the system. Please expect some notifications may show up as a result of the above.
Apr 17, 18:00 UTC
Apr 16, 2025
Zoom Services Outage | New meetings created with no zoom link
Resolved - Zoom has successfully restored its services, and they are now fully operational once again.

During this outage, users' Zoom integrations may have been affected, resulting in the status indicators "In Trouble" or "Disconnected. " If this situation pertains to a user, they must reconnect their Zoom account at https://fire.chilipiper.com/app/integrations.

Super Admins can access the list of affected users through the following links and are advised to notify them to reconnect:
- https://fire.chilipiper.com/fire/admin/users/active?zoom=InTrouble
- https://fire.chilipiper.com/fire/admin/users/active?zoom=Disconnected

For meetings scheduled during the Zoom outage, users may need to manually add a Zoom meeting to their calendar invitations. Additionally, the meeting reminders will not include the Zoom links manually added to the calendar event.
Apr 16, 21:46 UTC
Identified - Zoom is experiencing an outage across multiple services on the zoom.us domain, which will affect new meetings booked via Chili Piper and prevent the generation of Zoom links.

We are actively monitoring Zoom's status page https://status.zoom.us/incidents/pw9r9vnq5rvk to learn when their services will return.
Apr 16, 19:50 UTC
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
[Fire platfom] Long delays in updating / performing CRM actions during retry
Resolved - Our tracking of the delays indicates a near zero-latency after our fix was deployed, so we are considering this incident resolved.

If you continue to experience any delays in retries or issues where ownership / lead updates are not performed, please reach out to support@chilipiper.com for further assistance.
Apr 11, 16:58 UTC
Monitoring - We've deployed a fix that will help improve the CRM action delays / failures. However, we will need to monitor traffic for at least today in order to determine if the fix ultimately did the trick.

We are actively monitoring the situation, and the impact of this fix, and will act quickly if further action needs to be taken.
Apr 11, 15:22 UTC
Update - We have identified a larger scope for the incident, in that all CRM Actions can be impacted by delays or failures.

This can include Lead / Contact creations prior to any Event creation.

As a side-effect from some of the issues, Event records have been duplicated in some instances as well. This is following an "at least once" method where it will attempt to create the event in the case that there may have been an issue, to ensure at least one event is created. This is not an intended side-effect, and we are investigating how to mitigate this aspect of the issue as well.
Apr 10, 19:56 UTC
Investigating - In our Fire platform we have a mechanism that will retry an CRM action if something fails, or if a Lead doesn't exist yet, and so forth.

We have heard that there are long delays in executing these updates which include updates to ownership as well as other fields and creation logic.

This is a top-priority issue, and our engineers are investigating the cause as we speak.

As reported, this only impacts actions that required a "retry", and is only within our Demand Conversion Platform products (Fire).
Apr 10, 19:10 UTC
Apr 10, 2025
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