All Systems Operational

About This Site

This is Chili Piper's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Chili Piper, don't hesitate to get in touch with us at support@chilipiper.com and we'll get back to you as soon as we can.

Chili Piper Operational
90 days ago
99.97 % uptime
Today
Dashboard Operational
90 days ago
99.96 % uptime
Today
Instant Booker Operational
90 days ago
99.96 % uptime
Today
Chrome Extension Operational
90 days ago
99.96 % uptime
Today
Calendar events ? Operational
90 days ago
100.0 % uptime
Today
Salesforce AP0 Operational
Google Apps Calendar Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 28, 2020

No incidents reported today.

Feb 27, 2020

No incidents reported.

Feb 26, 2020
Resolved - Issues are resolved; the root cause has been addressed.
Feb 26, 16:45 UTC
Monitoring - A fix has been put into place and we are continuing to monitor before giving the all clear.
Feb 26, 16:14 UTC
Identified - This issue has been identified and our engineers are working on the resolution.
Feb 26, 16:09 UTC
Resolved - We were seeing some slowness in loading from about 10:45 - 11:00 am EST. Things are back to normal but we are continuing to monitor to mitigate the issue
Feb 26, 16:01 UTC
Feb 25, 2020

No incidents reported.

Feb 24, 2020
Resolved - The latest version of our Chrome extension is now available in the Chrome Web Store!

Here’s what’s important to know:
- If you installed the local ZIP version of our extension, please make sure to follow the steps here to install the store version for automatic updates: https://support.chilipiper.com/article/513-remove-local-chrome-extension-and-install-updated-version
- If you haven’t installed a local version in Chrome, no action is required. The Chrome extension will update automatically in your browser.

If you’re still seeing issues even if you have the store-version, please follow the steps here to force an update: https://support.chilipiper.com/article/402-how-to-force-an-update-to-your-chili-piper-chrome-ext

Thank you for your patience while we fixed this issue and our apologies for this delay! Future versions of the Chrome extensions are on a fast track for approval, so this should not happen again.
Feb 24, 18:32 UTC
Update - We have created a .ZIP file with the fixed Chili Piper extension. We would recommend waiting until the new version is approved in the Chrome Store, but if you need access right away please contact support@chilipiper.com and we'll send you a link to the file and installation steps.

Here are our other workarounds:

1. Use Salesforce Classic instead of Lightning
2. Create a custom button in Salesforce - https://support.chilipiper.com/article/65-adding-custom-button-in-saleforce-for-meeting-handoffs

We will update you the soonest the new version is approved by Google.
Feb 17, 17:10 UTC
Monitoring - We are aware of an issue with the Chrome extension not launching for some users in Salesforce, due to Salesforce rolling out some changes with their latest Spring Edition release. We have already deployed a fix which is pending approval with the Chrome Store in the following days.

As a workaround, you can set up a button in Salesforce on a Lead/Contact level which will solve this issue - steps here: https://support.chilipiper.com/article/65-adding-custom-button-in-saleforce-for-meeting-handoffs Alternatively, switching to Salesforce Classic will work as expected.

We will offer an updated .ZIP file for the extension which can be installed locally in a couple of hours.
Feb 17, 14:42 UTC
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Resolved - The issue has been resolved and all emails are now sending as expected. Thank you for your patience!
Feb 19, 13:54 UTC
Monitoring - We're seeing some instances where meeting confirmations emails and reminders are sent with a delay for some customers.

We are working on a fix, thank you for your patience!
Feb 18, 21:07 UTC
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.