All Systems Operational

About This Site

This is Chili Piper's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Chili Piper, don't hesitate to get in touch with us at support@chilipiper.com and we'll get back to you as soon as we can.

Chili Piper Operational
90 days ago
99.97 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
Instant Booker Operational
90 days ago
99.96 % uptime
Today
Chrome Extension Operational
90 days ago
99.96 % uptime
Today
Salesforce AP0 Operational
Google Apps Calendar Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Nov 14, 2019

No incidents reported today.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019
Resolved - This incident has been resolved, scheduling is again operational.
Nov 11, 12:08 UTC
Identified - Scheduling meetings is non-operational due to an issue with Google Cloud. Instant booker won’t show availability and booking links don’t work.

Our engineers are working on restoring functionality.
Nov 11, 11:04 UTC
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - The Microsoft API has stopped returning errors and duplicating calendar events upon creation as of today. We have not received any additional reports as of this afternoon. If you find this issue persist for your team, please report to support@chilipiper.com.
Nov 8, 04:22 UTC
Investigating - We've received reports that users who use O365 as their Calendar are intermittently seeing Calendar Events being created 2x in their O365 Calendar. This appears to have started around Nov 1st, 2019 per an update MS pushed to their API. We've been able to recreate this on our side as well.

MS hasn't published anything on their status page on this unfortunately, but here's a link to report of a related error that we are seeing. https://stackoverflow.com/questions/58663396/getting-error-code-errorirresolvableconflict-responses-when-trying-to-create-e
In a reply on Nov 1st '19, a Sr Software Engineer at MS commented that they are working on the fix and should have it resolved in the next few days. That is the latest update we have found.

From our logs, it looks like Chili Piper is only creating 1 of the events as expected and what it looks like is that MS is somehow duplicating events randomly. We've received additional reports from other clients that this isn't just happening to Chili Piper created events, but to other O365 Calendar tools as well which implies this is likely something related to a MS update.

We will keep you posted as we learn more.

Removing 1 of the 2 events directly from the calendar may be a manual workaround, however be advised that the end users don't have an easy way to know which meeting was created by Chili Piper. In the event that the rep deletes the Chili Piper created event and not the MS created duplicate, the ability to reschedule or reassign that meeting will likely become unavailable and can potentially affect your Salesforce reporting on canceled meetings.
Nov 6, 15:49 UTC
Nov 7, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.