All Systems Operational

About This Site

This is Chili Piper's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Chili Piper, don't hesitate to get in touch with us at support@chilipiper.com and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Booking - expand for components Operational
90 days ago
99.96 % uptime
Today
Dashboard
Operational
90 days ago
100.0 % uptime
Today
Instant Booker
Operational
90 days ago
99.89 % uptime
Today
Booking Links
Operational
90 days ago
99.94 % uptime
Today
Chrome Extension
Operational
90 days ago
100.0 % uptime
Today
Calendar events
Operational
90 days ago
99.94 % uptime
Today
Email notifications & alerting Operational
90 days ago
100.0 % uptime
Today
Concierge Routing
Operational
90 days ago
100.0 % uptime
Today
Distro
Operational
90 days ago
100.0 % uptime
Today
Google Cloud Storage Operational
Google Cloud DNS Operational
Salesforce API Operational
Google Calendar Operational
Zoom Web Portal Operational
Zoom Meetings Operational
Salesforce USA1 Operational
HubSpot CRM API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 1, 2023

No incidents reported today.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
Loading and timeout issues for a subset of customers
Resolved - This incident is now considered resolved. We have not received any additional reports of long loading times or performance issues since our last update.

We have documented the issue and taken the necessary measures to prevent this in the future. Thank you for your patience while we worked on this!
Sep 29, 11:01 UTC
Monitoring - All systems have returned to a stable status. Our engineers are monitoring now to ensure that this is maintained.

Please continue to contact our Customer Love team at support@chilipiper.com if you are still experiencing any slowness or performance issues with Chili Piper.
Sep 29, 09:50 UTC
Identified - Having identified the issue, our engineers are making significant progress working on a fix.

We apologize for the extended duration of this incident and sincerely appreciate your patience. We understand its impact on your experience and are fully committed to resolving it swiftly.
Sep 29, 09:25 UTC
Investigating - We are seeing instances of concierge and booking link pages loading endlessly and eventually timing out. Our engineering team is currently investigating.

The impact appears to be in a smaller subset of databases. We will provide additional updates here as we have them.
Sep 29, 08:36 UTC
Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Longer than expected loading times
Resolved - We have successfully resolved the issue with Distro Logs that was affecting a small group of customers.

Thank you for your patience while we worked to fix the problem.
Sep 21, 19:38 UTC
Update - Our Site Reliability team has stabilized all affected functionalities except for Distro, which is still experiencing slowness.

The engineering team is currently working on a permanent fix.

We appreciate your understanding.
Sep 21, 17:48 UTC
Identified - Our Site Reliability team identified an issue in one of our databases. They are currently working on the fix.
Sep 21, 14:20 UTC
Investigating - Some users have reported longer loading times and issues saving Chili Piper assets. They are mainly affecting Distro.

Our Site Reliability team is aware of the problem and is working on a solution. We anticipate a fix will be implemented soon.
Sep 21, 13:50 UTC
User's Google Calendar Availability not being displayed
Resolved - The issue with Google Calendar has been resolved, and the user's availability is now functioning correctly in Chili Piper.

For further details regarding the impact, kindly refer to the Google Status page at
https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ
Sep 21, 19:36 UTC
Monitoring - Some customers who use Google Calendar and attempt to book appointments via Instant Booker are experiencing problems.

The problem is linked to a recent issue that occurred on Google Calendar, which is explained on this page: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ.

Due to this issue, some users may have problems with their availability on online booking links.

We are closely monitoring the situation and expect that Instant Booker and user availability will return to normal once Google resolves the problem.
Sep 21, 15:31 UTC
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

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