Chat inbox admin page loading issues

Incident Report for Chili Piper

Resolved

This incident has been resolved. Internal action was taken to ensure that this specific failure point in the chat service cannot again in the future.

Posted Mar 09, 2026 - 19:17 UTC

Investigating

We're investigating reported issues that the Chat Inbox feature of our admin center is not loading for customers.

This does not impact customer-facing chat appearance, however it will impact end-user ability to reply. As such, we are treating this as a partial outage to the Chat service.

AI-based chats and pre-built chat journeys that require no inbox interaction will not be impacted by this incident. Additionally, this doesn't impact the ability to manage or build a Chat journey.

Posted Mar 09, 2026 - 18:27 UTC

This incident affected: Demand Conversion Platform (Fire) (Chat).