The issue appears to have been related to our payment processor, whose own API had an outage. As we access this API for various admin center and workspace related data such as licenses and even product access, this caused the pages to become unresponsive and crash.
We have observed the related API self-healing, and access to workspace and admin center have both been restored, however as this service is outside of our ecosystem we are monitoring now to confirm that everything is back to being stable.
We are going to examine how we can better handle (gracefully) third-party billing and payment outages such as this in order to prevent interruption to workflows, while also maintaining product license access in the future.
Posted Sep 10, 2025 - 14:56 UTC
Investigating
Our team has begun investigating an issue where any admin attempting to access workspaces or admin center internally will have the app crash and show "Something went wrong. Please, reload the page".
While reloading the page does seem to work occasionally, the page will eventually crash again and has other performance issues loading.
This only impacts the internal admin center and is not impacting products or functionality including booking or routing.
Posted Sep 10, 2025 - 14:41 UTC
This incident affected: Demand Conversion Platform (Fire) (Admin Center / Internal Assets).