[Fire] Constant loading of Concierge services and no Handoff routers loading

Incident Report for Chili Piper

Resolved

Our team was made aware of a wide-spread issue involving the ChiliCal scheduler for Handoff not loading routers, 404 pages being experienced, errors indicating a connection cannot be established, and perpetual loading of Concierge routes.

This issue was a result of unplanned database maintenance which triggered the temporary outage.

This does not appear to have impacted our legacy / classic services at this time. We are seeing all services up and running after a brief approximately 20 minute outage.

Posted Mar 13, 2025 - 15:30 UTC