CRM actions stuck in processing

Incident Report for Chili Piper

Resolved

We have identified that the cause was a request exceeding our Debezium connector's maximum limit. We applied a fix to increase the request size to meet the new limit.

The services resumed properly after we applied the changes; we are still monitoring, but the outage appears to be resolved. Please email support@chilipiper.com if you still see any errors.

Posted Nov 09, 2026 - 22:28 UTC

Investigating

At 20:10 UTC, our system started to experience delays and got stuck processing crm actions. Our team is currently investigating the cause.

Posted Nov 09, 2026 - 21:43 UTC

This incident affected: Demand Conversion Platform (Fire) (Concierge Routing).