Degraded performance through Distro routing

Incident Report for Chili Piper

Resolved

We are aware of potential delays while routing records through Distro in one of our environments. As a result, you may notice that Distro is not identifying and, consequently, routing new records.

Our Engineering Team is already aware and actively working on a resolution as their top priority.

This is not impacting other products such as Concierge, Chat, Handoff, and their respective routing, nor ChiliCal and its browser extension.

In case of any further questions, please reach out to our Customer Love Team at support@chilipiper.com

Posted May 15, 2026 - 21:00 UTC