All Systems Operational

About This Site

This is Chili Piper's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Chili Piper, don't hesitate to get in touch with us at support@chilipiper.com and we'll get back to you as soon as we can.

Booking - expand for components Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Instant Booker ? Operational
90 days ago
100.0 % uptime
Today
Booking Links ? Operational
90 days ago
100.0 % uptime
Today
Instant Booker Chrome Extension ? Operational
90 days ago
100.0 % uptime
Today
Calendar events ? Operational
90 days ago
100.0 % uptime
Today
Email notifications & alerting Operational
90 days ago
100.0 % uptime
Today
ChiliCal Extension and ChiliCommand Operational
90 days ago
100.0 % uptime
Today
Demand Conversion Platform (Fire) Operational
90 days ago
99.99 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Distro ? Operational
90 days ago
100.0 % uptime
Today
ChiliCal Operational
90 days ago
100.0 % uptime
Today
ChiliCal Scheduler (Handoff) ? Operational
90 days ago
100.0 % uptime
Today
Concierge Routing Operational
90 days ago
99.98 % uptime
Today
Admin Center / Internal Assets Operational
90 days ago
99.95 % uptime
Today
Google Cloud Storage Operational
Google Cloud DNS Operational
Salesforce API Operational
Google Calendar Operational
Zoom Web Portal Operational
Zoom Meetings Operational
Salesforce USA1 Operational
HubSpot CRM API Operational
Google Cloud Platform Identity & Access Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Resolved - The issue appears to have been related to our payment processor, whose own API had an outage. As we access this API for various admin center and workspace related data such as licenses and even product access, this caused the pages to become unresponsive and crash.

We have observed the related API self-healing, and access to workspace and admin center have both been restored, however as this service is outside of our ecosystem we are monitoring now to confirm that everything is back to being stable.

We are going to examine how we can better handle (gracefully) third-party billing and payment outages such as this in order to prevent interruption to workflows, while also maintaining product license access in the future.

Sep 10, 14:56 UTC
Investigating - Our team has begun investigating an issue where any admin attempting to access workspaces or admin center internally will have the app crash and show "Something went wrong. Please, reload the page".

While reloading the page does seem to work occasionally, the page will eventually crash again and has other performance issues loading.

This only impacts the internal admin center and is not impacting products or functionality including booking or routing.

Sep 10, 14:41 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.