All Systems Operational

About This Site

This is Chili Piper's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Chili Piper, don't hesitate to get in touch with us at support@chilipiper.com and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Booking - expand for components Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Instant Booker ? Operational
90 days ago
100.0 % uptime
Today
Booking Links ? Operational
90 days ago
100.0 % uptime
Today
Instant Booker Chrome Extension ? Operational
90 days ago
100.0 % uptime
Today
Calendar events ? Operational
90 days ago
100.0 % uptime
Today
Email notifications & alerting Operational
90 days ago
100.0 % uptime
Today
ChiliCal Extension and ChiliCommand Operational
90 days ago
100.0 % uptime
Today
Demand Conversion Platform (Fire) Operational
90 days ago
99.99 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Distro ? Operational
90 days ago
100.0 % uptime
Today
ChiliCal Operational
90 days ago
100.0 % uptime
Today
ChiliCal Scheduler (Handoff) ? Operational
90 days ago
100.0 % uptime
Today
Concierge Routing Operational
90 days ago
99.98 % uptime
Today
Google Cloud Storage Operational
Google Cloud DNS Operational
Salesforce API Operational
Google Calendar Operational
Zoom Web Portal Operational
Zoom Meetings Operational
Salesforce USA1 Operational
HubSpot CRM API Operational
Google Cloud Platform Identity & Access Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 28, 2025

No incidents reported today.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025
Hubspot integration authorization issues
Resolved - A fix was deployed and all connections to Hubspot are working again. We have confirmed that customers are able to route and update Hubspot records properly.

It was noted that not all Hubspot CRM customers became impacted by this issue immediately. We began receiving reports as early as 3pm EDT(7pm UTC) and so you may see issues in routing for at least this amount of time. During that time, customers may not have been able to route / book a call.

If you find that your Chili Piper account is still not properly connected to Hubspot, or if you continue to experience issues with routing and are a Hubspot customer, please try browsing to your integration settings within the Chili Piper admin panel and reconnecting Hubspot.

The root cause appears to be related to a permission scope that Hubspot used to provide "as requested" now requires explicit permissions for it to work. Since we didn't authenticate this permission in the past, all authorizations were failing. We have deployed a fix which essentially removes the need for this scope.

Our team will explore if this scope is going to be needed in the future and will take appropriate measures if this is the case. We will also continue monitoring to ensure that all instances are back up and running properly with this provided hotfix.

Please feel free to reach out to support@chilipiper.com for further information.
Aug 19, 22:36 UTC
Investigating - We have had reports that Hubspot is no longer functional for all customers due to a new scope being requested on the authorization.

Our teams are investigating the source, but the issue has caused all Hubspot API connections to drop. This will cause issues routing with Concierge, or properly updating Hubspot records.

We are investigating a potential solution, or temporary workaround, that can be provided until we identify the root cause.
Aug 19, 21:49 UTC
Temporary issue logging in due to internal update
Resolved - We are in the process of moving to a new billing / payment processor this morning. As a result, you may have temporarily lost the ability to login for a few seconds up to a few minutes, however this should not impact any workflows, routing, or bookings.

If you notice the inability to login, please wait 5-10 minutes and try again. If you continue to experience issues, feel free to reach out to support@chilipiper.com so that our Customer Love team can take a closer look for you!

Apologies in advance for the inconvenience this may have caused.
Aug 19, 14:30 UTC
Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

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