All Systems Operational

About This Site

This is Chili Piper's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Chili Piper, don't hesitate to get in touch with us at support@chilipiper.com and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Booking - expand for components Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Instant Booker Operational
90 days ago
100.0 % uptime
Today
Booking Links Operational
90 days ago
99.98 % uptime
Today
Instant Booker Chrome Extension Operational
90 days ago
100.0 % uptime
Today
Calendar events Operational
90 days ago
100.0 % uptime
Today
Email notifications & alerting Operational
90 days ago
100.0 % uptime
Today
ChiliCal Extension and ChiliCommand Operational
90 days ago
100.0 % uptime
Today
Demand Conversion Platform (Fire) Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Distro Operational
90 days ago
100.0 % uptime
Today
ChiliCal Operational
90 days ago
100.0 % uptime
Today
ChiliCal Scheduler (Handoff) Operational
90 days ago
100.0 % uptime
Today
Concierge Routing Operational
90 days ago
100.0 % uptime
Today
Admin Center / Internal Assets Operational
90 days ago
100.0 % uptime
Today
Google Cloud Storage Operational
Google Cloud DNS Operational
Salesforce API Operational
Google Calendar Operational
Zoom Web Portal Operational
Zoom Meetings Operational
Salesforce USA1 Operational
HubSpot CRM API Operational
Google Cloud Platform Identity & Access Management Operational
Microsoft Azure Services Operational
90 days ago
100.0 % uptime
Today
Microsoft Office/O365 Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 23, 2025

No incidents reported today.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
Email notification deliverability issues
Resolved - We are now considering this issue resolved, as we're seeing better results. The issue lasted from 17:30 to 19:20 UTC and impacted email notifications such as meeting confirmations emails, record assignment emails, and Reminders for Chili Piper users.

The internal service responsible for such notifications had some configuration issues, which were already mitigated. Our teams are already working on lessons learned and how we can avoid this from happening in the future.

The issue has not affected the ability to book meetings across products, including our extension, assigning records via Distro, and prospects from receiving meeting invites and calendar event confirmations.

If you have any further questions, please reach out to support@chilipiper.com
Dec 17, 20:09 UTC
Investigating - We are currently investigating an issue that is preventing email notifications from being sent. This means Chili Piper users will likely not receive notifications, such as meeting confirmations and record assignments.

This is not impacting Concierge, Concierge routing, the booking/scheduling platform, or ChiliCal's extension. Also, prospects are expected to receive email notifications and calendar events, as the issue is isolated to Chili Piper users' notifications.

We will send more updates as soon as our investigation moves forward. If any questions, please reach out to support@chilipiper.com
Dec 17, 18:22 UTC
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Legacy links and redirects experiencing longer than expected load times
Resolved - We've completed the necessary configuration changes and access to resources has been restored for impacted legacy customers.

A thorough review of this configuration and what occurred will be completed to ensure it remains stable.
Dec 12, 23:23 UTC
Identified - It appears the issue may stem from Cross-Origin Resource Sharing (CORS) adjustments that were made. As a result, the legacy Canary platform links are blocked from accessing various resources needed to properly load booking link pages.

Our team is working to restore access to these resources now.

This does not impact Fire platform or Fire services including Fire scheduling links, and it appears to be limited to a specific "Canary" environment within our legacy platform.
Dec 12, 22:58 UTC
Investigating - We are currently investigating reports of increased load times affecting legacy links and redirects. The impact we are seeing is on both links and web form snippets. This impacts both standard booking links (meeting types, queues), and Concierge router links.

Load times vary from 10-30 seconds on impacted calendar links. Once links load, it appears they do not natively redirect to Fire platform as they are supposed to.

As this is impacting only our legacy platform, a potential fix would be to fully migrate services and links to their redirected Fire platform counterparts as they are not impacted.

No Fire services appear to be impacted at this time.
Dec 12, 22:39 UTC
Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

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